Clear and fair terms explaining how you may use Zimasa and how we work together responsibly.
Last updated: March 2026
Introduction & Acceptance
These Terms govern how you may access and use Zimasa’s websites, applications and related services. They form a contract between you and Zimasa Health Limited.
By using the Services, you agree to these Terms and our Privacy Centre .
How Zimasa Works
Zimasa operates as a B2B2C health engagement platform. Most users access the Services through an employer, insurer, SACCO, sponsor or partner.
Eligibility & Accounts
- You must be legally capable of entering a binding contract.
- You agree to provide accurate information.
- You are responsible for safeguarding login credentials.
- You must notify us of unauthorized account access.
Use of the Services
- Do not misuse or disrupt the platform.
- Do not attempt unauthorized system access.
- Do not use the Services for unlawful activity.
Not Medical Advice or Emergency Service
Zimasa is not a hospital, clinic or emergency service. We do not provide diagnosis or treatment.
In an emergency, contact local emergency services or visit the nearest healthcare facility.
Data & Privacy
Your use of the Services is subject to our Privacy Centre .
AI-Powered Features
- AI outputs are probabilistic and may be incomplete.
- AI does not replace human judgement.
- Important decisions must not rely solely on AI.
Intellectual Property
All content and materials within the Services are owned by or licensed to Zimasa.
Limitation of Liability
To the extent permitted by law, Zimasa is not liable for indirect or consequential damages.
Governing Law
These Terms are governed by the laws of the Republic of Kenya.
Contact Us
If you have questions about these Terms:
Zimasa Health Limited
Email: dpo@zimasahealth.com
Nairobi, Kenya