Who we are
Zimasa Limited (“Zimasa”, “we”, “us”). Contact: support@zimasahealth.com, Turnkey House, No. 14 Chalbi Drive, Lavington, Nairobi.
2) What we provide
We provide a health engagement platform (member app, bookings, reminders, programs) and operational tools for payers/employers/providers. We do not provide medical services or clinical advice. Always follow your clinician’s guidance.
3) Using Zimasa
- You must be legally allowed to use the service and keep your account secure.
- Use the platform lawfully and don’t disrupt others (no scraping, hacking, spam, or misuse).
- Some features are offered via your employer, insurer/TPA, SACCO, or program sponsor—their terms may also apply.
4) Payments
If your organization funds your access, they handle payment with us. Individuals paying directly will see price and billing terms in-app or on the web checkout.
5) AI features
AI may suggest actions, timings, or providers. These are assistive only; final choices are yours. Zimasa’s AI does not make medical or employment decisions on its own.
6) Privacy
Our Privacy Centre explains what we collect, why, sharing, and your rights (Kenya DPA). Where required, we’ll ask for explicit consent.
7) Third-party services & providers
When you book a provider, you form a separate relationship with them. We are not responsible for care quality or third-party services.
8) Intellectual property
The platform, content, and brand are owned by Zimasa or our licensors. We grant you a limited, non-transferable license to use the service while you follow these Terms.
9) Service changes & availability
We may improve or change features. We aim for high availability but don’t guarantee uninterrupted service. We’ll give reasonable notice for material changes.
10) Suspension/termination
We may suspend or end access if you breach these Terms or applicable law, or for security. You can stop using the service at any time.
11) Disclaimers
The service is provided “as is”. We don’t guarantee specific health or financial outcomes.
12) Limitation of liability
To the extent allowed by law, we’re not liable for indirect or special losses. Our total liability is capped at the amounts you (or your sponsor) paid in the last 12 months.
13) Governing law & disputes
These Terms are governed by the laws of Kenya. Disputes will be resolved in Nairobi courts (or arbitration, if we later agree in writing).
14) Changes to these Terms
If we make material changes, we’ll notify you (email/app) and post the updated date. Continued use means you accept the new Terms.
15) Contact
support@zimasahealth.com | +254 710 241 892